Returns Policy
Returns Policy for Gallery Juliette®
We make every effort to make sure that your Gallery Juliette® products reach you in tip top condition. We hope that you love your items, but should you change your mind or are not satisfied, you have 7 days from our postage day, to return your item(s) for a full refund or replacement.
Please have a read of how our Returns policy works:
- Contact us within 7 days of our postage day to you, and we will email you a form to complete. This form will need to be completed and emailed back to us immediately, please have your order number handy and clearly state the reason for your return
- As soon as we receive your request we will email you step-by-step instructions on how to return your order
- Repack the item in the original packaging it came in – please note the item(s) must be in the original condition you received it in
- Once we receive your returned order, we can replace it or refund it, excluding any shipping costs
- We aim to process all refunds within 30 days
Our Returns policy & what you need to know
- We highly recommend that you keep proof of postage for any returned item as we cannot consider a claim for returned goods lost in transit without one
- Business orders only covers faulty workmanship or damage whilst in transit
- We cannot refund shipping costs for orders
- We cannot offer goods in exchange for the ones that you return, only replacements
- Due to the delicate nature of our prints, we are unable to refund print only products
For any enquiries or for more information please do not hesitate to contact us: info@galleryjuliette.com
